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IKNS Presents: An Evening with ServiceNow – The Future of Work Copy

July 22, 8:00 pm - 9:00 pm


When: Wednesday, July 22nd, 2020
Where: Online (link will be distributed to attendees prior to event)
Time: 8:00pm-9:00pm ET


The world economy is changing. What’s driving the changes? How are organizations innovating to harness disruption to their advantage and what are the tools and strategies for maintaining a competitive edge and long-term success?

Join the Columbia University M.S. in Information and Knowledge Strategy program for an intimate discussion with executives at the helm of this global economic transformation. Lara Caimi, Chief Strategy Officer, and Russ Elmer, General Counsel at the U.S. enterprise operations software company ServiceNow, will explore the changing nature of work, provide insights for better understanding disruption, and develop strategies for successfully navigating this new world.

The conversation will be led by IKNS lecturers Dr. Edward Hoffman and Jordon Sims. Dr. Hoffman and Mr. Sims have designed and co-teach one of the newest IKNS courses, Navigating the Future of Work (IKNS 5990).


Lara Ciami
Chief Strategy Officer, ServiceNow

Lara Caimi joined ServiceNow in December 2017 and currently serves as the Chief Strategy Officer where she leads Corporate Strategy, Strategic Alliances, Customer Experience, and Operational Excellence on behalf of the company.

Prior to joining ServiceNow, Lara spent 14 years at Bain & Company. As a Partner at Bain in San Francisco, Lara spent her time advising technology companies on topics of growth strategy, performance improvement, go-to-market strategy, M&A and merger integrations.

Prior to business school, Lara worked as a private equity analyst at Halpern, Denny & Co. Lara holds a B.A. in Economics and English Literature from St. Olaf College, earned a M.I.B. at The University of Sydney as a Fulbright Scholar, and received her M.B.A from Harvard Business School.

Russ Elmer
General Counsel, ServiceNow

Russell S. Elmer occupies the position of Secretary & General Counsel for ServiceNow, Inc.

He is also a Member of The State Bar of California.

In the past, Russ was Deputy General Counsel at LendingClub Corp., VP, Deputy General Counsel & Head-Corporate Legal at eBay, Inc., Secretary & General Counsel at Pricelock, Inc., Secretary & General Counsel of LendingClub Corp., Secretary & General Counsel of E*TRADE Financial Corp., VP, Deputy General Counsel & Head-Corporate Legal at PayPal Holdings, Inc., General Counsel for E*TRADE Financial Corp. and Partner at Gray Cary Ware & Freidenrich LLP.

Russ received a Juris Doctor from the University of California, Berkeley, School of Law and a Bachelor of Arts in Political Science and International Relations from Stanford University. He is a member of the State Bar of California.

Edward Hoffman
IKNS Lecturer; CEO of Knowledge Strategies, LLC; former Chief Knowledge Officer, NASA

Dr. Ed Hoffman is a Lecturer for the Master of Science in Information and Knowledge Strategy (IKNS) and CEO of Knowledge Strategies, LLC, which is engaged in research, education, and consulting services in support of organization performance. He directly supports the Project Management Institute as a Strategic Advisor with a focus on integrated systems for talent management, knowledge engagement, and learning strategies.

Dr. Hoffman is currently researching the future of work and co-teaches the IKNS course Navigating the Future of Work.

Jordon Sims
IKNS Lecturer; Founding Partner at Imperium Global Advisors

Jordon is a Lecturer for the Master of Science in Information and Knowledge Strategy (IKNS) and Founding Partner of Imperium Global Advisors. Jordon has many years of legislative, political and professional advocacy experience globally. Most recently, he was the Chief of Staff for Congresswoman Kay Granger (R-TX), the senior Republican for the House Appropriations Committee and the most senior Republican woman in Congress.

Jordon is currently researching the future of work and co-teaches the IKNS course Navigating the Future of Work.

For questions about this event, please contact Michael Karbowiak (mk3866@columbia.edu).