Dept. of Homeless Services

33 Beaver Street, 17th Floor
New York, NY 10004
Barbara Brancaccio, Deputy Commissioner
(212) 361-7900

The Department of Homeless Services (DHS) is dedicated to preventing homelessness and to providing short-term, emergency shelter for families and individuals who have no other housing options. The DHS works towards decreasing the number of individuals living on city streets, towards ensuring temporary, emergency shelter availability, and towards maintaining shelter safety and sanitation while helping New Yorkers make the transition from shelter into permanent housing.

The DHS’s Street Outreach Program has a streamlined system and has created alternatives to traditional shelter, as well as a dedicated provider for each borough, with the Manhattan Outreach Consortium led by Goddard Riverside in Manhattan. The DHS and its street outreach providers work to aid homeless clients on a daily basis and remind every New Yorker to dial 311 if they see an individual who appears to be homeless or is in need of services.


Before any New Yorker can enter shelter under DHS, they must first apply at the intake center that is designated for his or her family composition. Families with children, adult families, and single adults should apply at the locations below:


Families with Children
Prevention Assistance and Temporary Housing (PATH)
151 E. 151st Street
Bronx, NY 10451

Adult Families
Adult Family Intake Center (AFIC)
400-430 E. 30th Street
New York, NY 10016

Single Adult Men
30th Street Intake Center
400-430 E. 30th Street
New York, NY 10016

Single Adult Women
HELP Women’s Shelter
116 Williams Avenue
Brooklyn, NY 11217


Franklin Shelter
1122 Franklin Avenue
Bronx, NY 10456



  • Requirements: Valid original identification, such as a welfare ID card, green card, driver’s license, passport/visa, or picture employment card. If clients do not have a picture ID, documents such as a birth certificate, social security card, Medicaid card, identity card in the public assistance system, or pay stub may generally be used to prove their identities.
    Additionally, all applicants should also bring documents that demonstrate proof of their recent places of residency. As such, it is always useful if clients are able to bring documents such as eviction papers or marshal’s notice, leases, Con Edison or telephone bills, pay stubs, or proof of income.


  • Elibility: Families with children seeking shelter must apply at the Prevention Assistance & Temporary Housing (PATH) family intake center in the Bronx. There, they will first be interviewed by a Human Resources Administration (HRA) caseworker, who will ask questions about their living situation and explain the services that may help them avoid shelter altogether-including family mediation, anti-eviction legal services, out-of-city relocation assistance, Family Eviction Prevention Supplement (FEPS), or a one-shot deal through HRA.
    If it is determined that these services do not apply to a family’s specific circumstances, they will be interviewed by a family worker to find out whether they are eligible for shelter. Families may be assigned a conditional shelter placement while DHS investigates whether they have any available housing options besides shelter. Conditional placements may last for up to 10 days, while field specialists visit the homes of family, friends, and people with whom the family resided to verify information provided during the interview. Out of this investigation, families are determined eligible or ineligible for shelter, based on whether they have fully completed the application and have no other place to go.