Epsilen and Blackboard Collaborate Update

As you are aware, we have had a few performance issues with Epsilen and Blackboard these past few months. Blackboard acknowledged a system compromise that has reduced their reliability and service. They are actively taking steps to improve the situation and expect that by March, these steps will result in a noticeable improvement.
We remain in close contact with our representatives about these issues and will keep you informed as new information becomes available.
We still expect a new release of Blackboard in April 2013 to address the following issues:

“permission revoked” error students see when trying to log in through Epsilen
error that occurs when a student logs out of Blackboard and tries to log back in
error that prevents multiple moderators (instructors) from getting into Blackboard at the same time
“lost” recordings
ability for instructors to send out a direct link to students to connect to Blackboard

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